Difference between revisions of "Create Case"
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| − | '''For Manufacturing systems, this will be referred to as "Create NCR".''' | + | '''For Manufacturing systems, this will be referred to as "Create NCR".'''<br /> |
| + | In this section, you will be able to create a new case, as well as assign it to an operator and which department. | ||
=== '''Search by Customer'''=== | === '''Search by Customer'''=== | ||
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==='''Search by Order No''' === | ==='''Search by Order No''' === | ||
| − | Search by the Order | + | Search by the Order Number, if you do not know (or cannot find) the customer on the system. |
=== '''Case Title / Subject''' === | === '''Case Title / Subject''' === | ||
Latest revision as of 10:07, 22 October 2021
For Manufacturing systems, this will be referred to as "Create NCR".
In this section, you will be able to create a new case, as well as assign it to an operator and which department.
Contents
Search by Customer
Search for the Customers Company or Contact Name in the search bar.
Search by Order No
Search by the Order Number, if you do not know (or cannot find) the customer on the system.
Case Title / Subject
A very brief overview of the Case/NCR used for emails/etc.
Details of Issue
A brief (or detailed if you prefer) overview of the Case/NCR being created.
Priority
Set the priority of the Case/NCR here.
Send Customer Initial Case Report
Set this to green to send the customer the case report VIA email once you have created it.
