Difference between revisions of "Create Return"
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'''Private Comments'''<br /> | '''Private Comments'''<br /> | ||
| − | If there | + | If there are any private comments associated with the return, enter them here. ''If this raises a Courier Claim, these comments will be put on the Claim Spreadsheet.'' |
'''Public Comments'''<br /> | '''Public Comments'''<br /> | ||
| − | If there | + | If there are any public comments associated with the returns, enter them here. ''These comments will appear on any replacement documentation to the customer.'' |
'''Valid Until'''<br /> | '''Valid Until'''<br /> | ||
| Line 30: | Line 30: | ||
=== Faulty === | === Faulty === | ||
| − | If the customer is returning a faulty product and it is | + | If the customer is returning a faulty product and it is an Ink Cartridge or Toner - you confirm that you have double-checked the customer's Printer Make/Model, that the Cartridges/Toner the customer has received is compatible with their Printer and all necessary Printer Reset instructions have been followed correctly.<br /> |
| − | If it is not | + | If it is not an Ink Cartridge / Toner, you confirm you have double-checked the warranty on the product and that it is within the agreed terms with our supplier, or has been agreed with the supplier/manufacturer that it can be returned to us. |
=== Low Value === | === Low Value === | ||
| Line 38: | Line 38: | ||
=== Unwanted Timescales === | === Unwanted Timescales === | ||
| − | If the customer is returning their items as unwanted, you confirm that you have asked them that the item is in | + | If the customer is returning their items as unwanted, you confirm that you have asked them that the item is in resellable (sealed in original packaging) condition and it is within the agreed timescales (normally 30 days) for returning it. |
=== Already Replaced === | === Already Replaced === | ||
| Line 44: | Line 44: | ||
=== Manager/Admin Override === | === Manager/Admin Override === | ||
| − | There are certain options | + | There are certain options that will stop the return from being processed, as an Administrator / Manager you are able to override this decision and force through the return. The system will let you know if this option is available. |
Press the [[File:Create-return.PNG]] button to create the return. | Press the [[File:Create-return.PNG]] button to create the return. | ||
Latest revision as of 09:55, 1 November 2021
Contents
In This Section
This section will cover how to create a return on Spitfire.
Returns Management
Once you arrive on the Returns Management page, by clicking on the Create Return heading, under the Returns and Shorts heading, there will be a returns template that must be completed.
Original Order Number
Enter here the original order number for the order that you would like to create a return for.
Replacement Order Number
Enter here the replacement order number, if there is a replacement order associated with this return.
Re-Stocking Fee
Enter here the re-stocking fee associated with the return. This value is inclusive of VAT and should be given to two decimal places.
Private Comments
If there are any private comments associated with the return, enter them here. If this raises a Courier Claim, these comments will be put on the Claim Spreadsheet.
Public Comments
If there are any public comments associated with the returns, enter them here. These comments will appear on any replacement documentation to the customer.
Valid Until
Enter here the date that you would like the return to be valid until. Enter this in the format of YYYY-MM-DD.
Returns Status
This will automatically say Creating, as the return is currently being created.
Depending on the reasons for the return, you will need to confirm one or more of the following options, not all statements will apply to all reasons, please read them all carefully
Select by ticking 
one or more of the following options that are correct for the return you are creating.
Faulty
If the customer is returning a faulty product and it is an Ink Cartridge or Toner - you confirm that you have double-checked the customer's Printer Make/Model, that the Cartridges/Toner the customer has received is compatible with their Printer and all necessary Printer Reset instructions have been followed correctly.
If it is not an Ink Cartridge / Toner, you confirm you have double-checked the warranty on the product and that it is within the agreed terms with our supplier, or has been agreed with the supplier/manufacturer that it can be returned to us.
Low Value
If the customer is returning a faulty (own brand Ink/Toner only), damaged or mis-picked product, you confirm that the value of the product and cost of replacing it is within acceptable limits.
If it has been sent direct, then it is the responsibility of the supplier to collect and replace it, not us.
Unwanted Timescales
If the customer is returning their items as unwanted, you confirm that you have asked them that the item is in resellable (sealed in original packaging) condition and it is within the agreed timescales (normally 30 days) for returning it.
Already Replaced
If you are processing a refund and the customer has already had a replacement, you agree that you have waited the appropriate amount of time prior to processing this refund, and are aware that if the original delivery has been "lost" that it could still be delivered if our Courier hasn't confirmed this.
Manager/Admin Override
There are certain options that will stop the return from being processed, as an Administrator / Manager you are able to override this decision and force through the return. The system will let you know if this option is available.
Press the 
button to create the return.
