Difference between revisions of "Case Monitor"
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| − | Case | + | ===In This Section=== |
| + | This section allows you to view, reply to, create, prioritise cases and change cases. | ||
| + | |||
| + | '''Please note:''' <br /> | ||
| + | For Manufacturing Systems, this section is referred to as '''NCRs'''. | ||
| + | |||
| + | '''Lookup by Case ID'''<br /> | ||
| + | If you know the Case/NCR ID reference, enter it here and click "Go". | ||
| + | |||
| + | '''Show Cases For'''<br /> | ||
| + | To show a specific user/department Cases/NCRs, select the appropriate option and click "Go". | ||
| + | |||
| + | '''Show Cases With Priority'''<br /> | ||
| + | To show the Cases in the relevant Priority sector stated. | ||
| + | |||
| + | '''Type Filter'''<br /> | ||
| + | Select one of the options from the drop-down menu. | ||
| + | |||
| + | '''Cases I Have Raised'''<br /> | ||
| + | Click this button to show the cases you have personally raised. | ||
| + | |||
| + | '''Show Closed Cases'''<br /> | ||
| + | Click this button to show closed cases for the current criteria (it may take a while to load!). | ||
| + | |||
| + | '''Cases I Am Following'''<br /> | ||
| + | Click this button to show the cases you are following. | ||
| + | |||
| + | == Case Listing == | ||
| + | '''Select All'''<br /> | ||
| + | This option selects all Cases/NCRs in the current list.<br /> | ||
| + | |||
| + | '''Assign Selected Cases To'''<br /> | ||
| + | To assign selected cases to a particular operator, select them here and click "Assign Cases". | ||
| + | |||
| + | '''Change the Status of Selected Cases'''<br /> | ||
| + | To change the status of selected Cases/NCRs, select it here and click "Change Status". | ||
| + | |||
| + | '''Change the Priority of Selected Cases'''<br /> | ||
| + | To change the Priority of selected Cases/NCRs, select it here and click "Change Priority". | ||
Latest revision as of 10:07, 22 October 2021
In This Section
This section allows you to view, reply to, create, prioritise cases and change cases.
Please note:
For Manufacturing Systems, this section is referred to as NCRs.
Lookup by Case ID
If you know the Case/NCR ID reference, enter it here and click "Go".
Show Cases For
To show a specific user/department Cases/NCRs, select the appropriate option and click "Go".
Show Cases With Priority
To show the Cases in the relevant Priority sector stated.
Type Filter
Select one of the options from the drop-down menu.
Cases I Have Raised
Click this button to show the cases you have personally raised.
Show Closed Cases
Click this button to show closed cases for the current criteria (it may take a while to load!).
Cases I Am Following
Click this button to show the cases you are following.
Case Listing
Select All
This option selects all Cases/NCRs in the current list.
Assign Selected Cases To
To assign selected cases to a particular operator, select them here and click "Assign Cases".
Change the Status of Selected Cases
To change the status of selected Cases/NCRs, select it here and click "Change Status".
Change the Priority of Selected Cases
To change the Priority of selected Cases/NCRs, select it here and click "Change Priority".
