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| − | This page will explain how to process a supplier return on Spitfire. ''If you have arrived on this page after viewing the <u>Supplier Returns</u> instructions, you will need to click '''Returns & Shorts''' on Spitfire, and then '''Process Supplier Returns''' to process the supplier return. This will direct you to the '''Supplier Stock Report''' page.''
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| − | == Search ==
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| − | To search for the relevant supplier return to process, there will be a number of filters that can be applied.
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| − | '''From'''<br />
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| − | Enter here the date you would like to filter from, by selecting the appropriate date from the pop-up calendar. This can be left black if you do not wish to specify a date.
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| − | '''To'''<br />
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| − | Enter here the date you would like to filter to, by selecting the appropriate date from the pop-up calendar. This can also be left blank if you do not want to specify a date.
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| − | '''Supplier'''<br />
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| − | If you would like to filter by a specific supplier, you can select the appropriate option from the drop-down menu.
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| − | '''Include Credited Returns'''<br />
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| − | If you would like to include credited returns in your search results tick [[File:Tick.PNG]] the box <u>or</u> leave blank [[File:Blank.PNG]] if you do not want to include credited returns in your report.
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| − | Press the [[File:Run-report.PNG]] button to search for relevant stock reports.
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| − | == Results ==
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| − | Once you have searched for the stock reports according to your specified filters, the following information will be displayed: ''Supplier'', ''Supplier Reference'', ''Our PO'', ''Supplier RMA'', ''Our RMA'', ''Our SKU'', ''Supplier SKU'', ''Original Cost per Item (Exc VAT)'', ''Return Qty'', ''Credit Value Exc VAT'', ''Order Date'', ''Return Date'', ''RMA Requested'', ''Return Reason'', ''Potential Invoice Nos''and ''Credit Received''.
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| − | There will also be the option to download the supplier stock report as an excel file, by clicking the [[File:Download-csv.PNG]] button.
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| − | == Process Return ==
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| − | To process the return press the [[File:Mark-return-as-credited.PNG]] button next to each individual SKU that you would like to process. ''Use this with caution and only process returns that can <u>definitely</u> be processed.''
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