Case Monitor: Difference between revisions
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Case | For Manufacturing Systems, this section is referred to as "NCRs". | ||
From here you have the following options: | |||
== Lookup by Case ID == | |||
If you know the Case/NCR ID reference, enter it here and click "Go". | |||
== Show Cases For == | |||
To show a specific user / department Cases/NCRs, select the appropriate option and click "Go". | |||
== Cases I Have Raised == | |||
Click this button to show the cases you have personally raised. | |||
== Cases I Am Following == | |||
Click this button to show the cases you are following. | |||
== Show Closed Cases == | |||
Click this button to show closed cases for the current criteria (it may take a while to load!). | |||
== Case Listing == | |||
'''Select All'''<br /> | |||
This option selects all Cases/NCRs in the current list.<br /> | |||
'''Assign Selected Cases To'''<br /> | |||
To assign selected cases to a particular operator, select them here and click "Assign Cases".<br /> | |||
'''Change the Status of Selected Cases'''<br /> | |||
To change the status of selected Cases/NCRs, select it here and click "Change Status".<br /> | |||
'''Change the Priority of Selected Cases'''<br /> | |||
To change the Priority of selected Cases/NCRs, select it here and click "Change Priority". | |||
Revision as of 18:03, 1 February 2021
For Manufacturing Systems, this section is referred to as "NCRs".
From here you have the following options:
Lookup by Case ID
If you know the Case/NCR ID reference, enter it here and click "Go".
Show Cases For
To show a specific user / department Cases/NCRs, select the appropriate option and click "Go".
Cases I Have Raised
Click this button to show the cases you have personally raised.
Cases I Am Following
Click this button to show the cases you are following.
Show Closed Cases
Click this button to show closed cases for the current criteria (it may take a while to load!).
Case Listing
Select All
This option selects all Cases/NCRs in the current list.
Assign Selected Cases To
To assign selected cases to a particular operator, select them here and click "Assign Cases".
Change the Status of Selected Cases
To change the status of selected Cases/NCRs, select it here and click "Change Status".
Change the Priority of Selected Cases
To change the Priority of selected Cases/NCRs, select it here and click "Change Priority".