Difference between revisions of "Case Monitor"
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From here you have the following options: | From here you have the following options: | ||
| − | == Lookup by Case ID == | + | == '''Lookup by Case ID''' == |
If you know the Case/NCR ID reference, enter it here and click "Go". | If you know the Case/NCR ID reference, enter it here and click "Go". | ||
Revision as of 11:39, 15 September 2021
For Manufacturing Systems, this section is referred to as "NCRs".
From here you have the following options:
Contents
Lookup by Case ID
If you know the Case/NCR ID reference, enter it here and click "Go".
Show Cases For
To show a specific user / department Cases/NCRs, select the appropriate option and click "Go".
Show Cases with Priority
To show the Cases in the relevant Priority sector stated.
Type Filter
Cases I Have Raised
Click this button to show the cases you have personally raised.
Show Closed Cases
Click this button to show closed cases for the current criteria (it may take a while to load!).
Cases I Am Following
Click this button to show the cases you are following.
Case Listing
Select All
This option selects all Cases/NCRs in the current list.
Assign Selected Cases To
To assign selected cases to a particular operator, select them here and click "Assign Cases".
Change the Status of Selected Cases
To change the status of selected Cases/NCRs, select it here and click "Change Status".
Change the Priority of Selected Cases
To change the Priority of selected Cases/NCRs, select it here and click "Change Priority".
