Case Monitor

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Revision as of 15:32, 20 September 2021 by Sbenney (talk | contribs) (→‎Type Filter)
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For Manufacturing Systems, this section is referred to as "NCRs".

From here you have the following options:

Lookup by Case ID

If you know the Case/NCR ID reference, enter it here and click "Go".

Show Cases For

To show a specific user / department Cases/NCRs, select the appropriate option and click "Go".

Show Cases with Priority

To show the Cases in the relevant Priority sector stated.

Type Filter

Select one of the options from the drop down menu.

Cases I Have Raised

Click this button to show the cases you have personally raised.

Show Closed Cases

Click this button to show closed cases for the current criteria (it may take a while to load!).

Cases I Am Following

Click this button to show the cases you are following.

Case Listing

Select All
This option selects all Cases/NCRs in the current list.
Assign Selected Cases To
To assign selected cases to a particular operator, select them here and click "Assign Cases".
Change the Status of Selected Cases
To change the status of selected Cases/NCRs, select it here and click "Change Status".
Change the Priority of Selected Cases
To change the Priority of selected Cases/NCRs, select it here and click "Change Priority".