Call Monitor

This is the CRM Call Monitor, the selection criteria defaults to the current operator.

Filter Options

Customer Type
Here you can specify the customer type to display.

Operator
Depending on your access level, you can change the Operator selection here.

Filter Call Backs
Here you can select Overdue, Today, Future or No Call Back Set.

Filter Sectors
Here you can select a Sector to filter by.

Here is the listing of the CRM records filtered using the options above.

Do Nothing
This is the default option, just in case you click "Submit Changes" by accident.

Revert to Retail
If you identify a non-B2B customer, you can use this option to change them back to retail.

Put in the Trade Pool
If you do not wish to pursue this customer for any reason, use this option to put them in to the main Trade Pool.

Set Call Back for Today
Select this option to set the call back for today, the default time is 09:00.

Bulk Assign to Sector
Use this option alongside the second drop-down to assign the selected CRM/Customers to a specific sector.