Process Supplier Returns

This page will explain how to process a supplier return on Spitfire. If you have arrived on this page after viewing the Supplier Returns instructions, you will need to click Returns & Shorts on Spitfire, and then Process Supplier Returns to process the supplier return. This will direct you to the Supplier Stock Report page.

Search

To search for the relevant supplier return to process, there will be a number of filters that can be applied.

From
Enter here the date you would like to filter from, by selecting the appropriate date from the pop-up calendar. This can be left black if you do not wish to specify a date.

To
Enter here the date you would like to filter to, by selecting the appropriate date from the pop-up calendar. This can also be left blank if you do not want to specify a date.

Supplier
If you would like to filter by a specific supplier, you can select the appropriate option from the drop-down menu.

Include Credited Returns
If you would like to include credited returns in your search results tick the box or leave blank if you do not want to include credited returns in your report.

Press the button to search for relevant stock reports.

Results

Once you have searched for the stock reports according to your specified filters, the following information will be displayed: Supplier, Supplier Reference, Our PO, Supplier RMA, Our RMA, Our SKU, Supplier SKU, Original Cost per Item (Exc VAT), Return Qty, Credit Value Exc VAT, Order Date, Return Date, RMA Requested, Return Reason, Potential Invoice Nosand Credit Received.

There will also be the option to download the supplier stock report as an excel file, by clicking the button.

Process Return

To process the return press the button next to each individual SKU that you would like to process. Use this with caution and only process returns that can definitely be processed.