Difference between revisions of "Cases Report"
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| − | For Manufacturing systems, this is referred to as the "NCR Report". | + | For Manufacturing systems, this is referred to as the "NCR Report".<br /> |
| + | In this section you will be able to run a case report from/to, this will then bring up a report of what cases have been closed, by which operator and when. | ||
| + | |||
| + | == '''Criteria Available''' == | ||
| + | These options are "inclusive" of the dates.<br /> | ||
| − | |||
| − | |||
'''Date From'''<br /> | '''Date From'''<br /> | ||
Enter the "Date From" in the format of yyyy-mm-dd, you can also click in the field and select from the date selection.<br /> | Enter the "Date From" in the format of yyyy-mm-dd, you can also click in the field and select from the date selection.<br /> | ||
| + | |||
'''Date To'''<br /> | '''Date To'''<br /> | ||
Enter the "Date To" in the format of yyyy-mm-dd, you can also click in the field and select from the date selection. | Enter the "Date To" in the format of yyyy-mm-dd, you can also click in the field and select from the date selection. | ||
| − | == After Running == | + | == '''After Running''' == |
| + | |||
'''Place'''<br /> | '''Place'''<br /> | ||
This is the place held by each operator in order of Cases Closed, the "System" is not placed in this view.<br /> | This is the place held by each operator in order of Cases Closed, the "System" is not placed in this view.<br /> | ||
| + | |||
'''Operator'''<br /> | '''Operator'''<br /> | ||
The operators name.<br /> | The operators name.<br /> | ||
| + | |||
'''Cases Closed'''<br /> | '''Cases Closed'''<br /> | ||
The amount of cases this operator closed for the selected period.<br /> | The amount of cases this operator closed for the selected period.<br /> | ||
| + | |||
'''% Cases Closed'''<br /> | '''% Cases Closed'''<br /> | ||
The percentage of cases closed by this operator for the selected period.<br /> | The percentage of cases closed by this operator for the selected period.<br /> | ||
| + | |||
'''Avg Closure Time'''<br /> | '''Avg Closure Time'''<br /> | ||
The average time it takes for the operator to close these cases.<br /> | The average time it takes for the operator to close these cases.<br /> | ||
| + | |||
'''First Closed Case'''<br /> | '''First Closed Case'''<br /> | ||
The date/time of the first closed case for this operator.<br /> | The date/time of the first closed case for this operator.<br /> | ||
| + | |||
'''Last Closed Case'''<br /> | '''Last Closed Case'''<br /> | ||
The date/time of the last closed case for this operator.<br /> | The date/time of the last closed case for this operator.<br /> | ||
| + | |||
'''Oldest Case'''<br /> | '''Oldest Case'''<br /> | ||
The oldest case closed by this operator.<br /> | The oldest case closed by this operator.<br /> | ||
| + | |||
'''Avg Response Creation Time'''<br /> | '''Avg Response Creation Time'''<br /> | ||
The average time it takes for this operator to write a response to a case.<br /> | The average time it takes for this operator to write a response to a case.<br /> | ||
| + | |||
'''Total Responses'''<br /> | '''Total Responses'''<br /> | ||
The total number of responses the operator has done in the selected period.<br /> | The total number of responses the operator has done in the selected period.<br /> | ||
| + | |||
'''Avg First Response Time'''<br /> | '''Avg First Response Time'''<br /> | ||
The average first response time for the operator in the selected period.<br /> | The average first response time for the operator in the selected period.<br /> | ||
| − | == Report Footer == | + | == '''Report Footer''' == |
| + | |||
''' Cases Created '''<br /> | ''' Cases Created '''<br /> | ||
Total number of cases created overall.<br /> | Total number of cases created overall.<br /> | ||
| + | |||
''' Cases Closed '''<br /> | ''' Cases Closed '''<br /> | ||
Total number of cases closed overall.<br /> | Total number of cases closed overall.<br /> | ||
| + | |||
''' Avg Closure Time '''<br /> | ''' Avg Closure Time '''<br /> | ||
Average Closure Time for the selected period.<br /> | Average Closure Time for the selected period.<br /> | ||
| + | |||
''' Avg First Response Time '''<br /> | ''' Avg First Response Time '''<br /> | ||
Average First Response Time for the selected period. | Average First Response Time for the selected period. | ||
| − | == Report Download == | + | == '''Report Download''' == |
Once the report has been run, there is the option to download it and tweak it in Microsoft Excel as you choose. | Once the report has been run, there is the option to download it and tweak it in Microsoft Excel as you choose. | ||
Latest revision as of 12:25, 4 November 2021
For Manufacturing systems, this is referred to as the "NCR Report".
In this section you will be able to run a case report from/to, this will then bring up a report of what cases have been closed, by which operator and when.
Criteria Available
These options are "inclusive" of the dates.
Date From
Enter the "Date From" in the format of yyyy-mm-dd, you can also click in the field and select from the date selection.
Date To
Enter the "Date To" in the format of yyyy-mm-dd, you can also click in the field and select from the date selection.
After Running
Place
This is the place held by each operator in order of Cases Closed, the "System" is not placed in this view.
Operator
The operators name.
Cases Closed
The amount of cases this operator closed for the selected period.
% Cases Closed
The percentage of cases closed by this operator for the selected period.
Avg Closure Time
The average time it takes for the operator to close these cases.
First Closed Case
The date/time of the first closed case for this operator.
Last Closed Case
The date/time of the last closed case for this operator.
Oldest Case
The oldest case closed by this operator.
Avg Response Creation Time
The average time it takes for this operator to write a response to a case.
Total Responses
The total number of responses the operator has done in the selected period.
Avg First Response Time
The average first response time for the operator in the selected period.
Cases Created
Total number of cases created overall.
Cases Closed
Total number of cases closed overall.
Avg Closure Time
Average Closure Time for the selected period.
Avg First Response Time
Average First Response Time for the selected period.
Report Download
Once the report has been run, there is the option to download it and tweak it in Microsoft Excel as you choose.
