Manage Responses
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This will allow you to create "canned responses" that can be chosen when replying to a Case or sent in an auto response.
Contents
Response Name
This is where you put the title of the response.
Attachment
You can add any attachments if needed for that response.
Active
Select Yes to make Active in the list of responses.
Action
This is where the 
and the 
are to edit/delete any responses.
