Manage Imports

List Imports

From here you can list the Case/NCR imports and see if it is currently active.

Create New Import (included Editing)

Email Address
Email Address used to send case reports from.
IMAP Server
Use the format: {outlook.office365.com:993/imap/ssl}INBOX
IMAP Port
IMAP Port, default is 993, also make sure you amend the IMAP Server above.
SMTP Server
Use the format: outlook.office365.com
SMTP Port
SMTP Port, default is 25.
Username
Username to use for both IMAP and SMTP servers.
Password
Password to use for both IMAP and SMTP servers.
HTML Template
Default is case_report.html - only change if you have a bespoke template created by Support.
Text Template
Default is case_report.txt - only change if you have a bespoke template created by Support.
Assign Cases to Department
Assign cases to this department once they have been created.
Active
Set to green if this is import is active.
Default
Set to green if this is the default import.

Delete Import

This will delete the import, but leave all Cases/NCRs/etc. in-tact.