List Customers
Contents
In This section
This section allows you to list customers using various filters within spitfire.
Actions Button
This button allows you to create a "New Customer" or "Create Case".
New Order / Quote Button
This button will take you to the new Order / Quote section.
Filters Available
Account Manager
Here you can limit the search results to the specified account manager.
Lead Generator
Here you can limit the search results to the specified lead generator.
Account Status
Here you can limit the search results to customers with a specific account status. Active or prospect from the drop-down menu bar.
Category
Here you can limit the search results to customers in a specific category.
Search Sage Shortname
If your system is linked to Sage, here you can specify part/all of a Sage Shortname to search by.
Search Email Address
You can search a full or part email address here. e.g. "spitfire-ams.co.uk" will bring up all customers with that email address.
Search Surname
You can search a full or part Surname here.
Search Postal Code
You can search a full or part Postcode here. e.g. "TA" will bring up all customers in the TA postcode.
Search Phone Number
You can search for a full or part Phone Number here. e.g. "01823" will bring up all customers with the area code 01823.
Customer ID
If you know the Customer ID, specify it here.
Site Customer ID
If you know the Customer ID associated with Amazon, eBay etc., specify it here.
Customer List
Once you have entered the filter options, you will be presented with a list of customers and the ability to search amongst them using the "Search" box on the top right of the table.
Ability to Merge Customers
On the left-hand side of the customer listing, you have a "checkbox", if you encounter customers you wish to merge, tick these boxes and click "Merge".
The following screen will allow you to select a "Master" customer, so make sure all of the customers you select are destined to be merged into one together.
Repeat the process for other customers as required.
